Due to a lack of personnel in the Tatarstan UFSSP, Kazan residents cannot get an appointment with compulsory enforcement specialists
Changes in the schedule of reception of citizens are trying to solve the problem of huge queues for an appointment with the bailiffs of the Moscow and Kirov districts of Kazan - the departments will receive visitors on different days. Realnoe Vremya was informed about this by the press service of the UFSSP in the Republic of Tatarstan. The excitement and crush in the district offices these days caused a storm of indignation among the citizens. However, ROSP visitors believe that changing the reception schedule will not help to avoid the pandemic, which is especially dangerous in the context of the coronavirus pandemic. Our correspondent was trying to figure out why the "clients" of the department stand in queues and swear at the poor organization of its work.
In front of and behind the door
The incriminating photos on social networks testify: in the line that is taking by storm the tiny lobby of the Moscow and Kirovsky ROSP at 35 Serov, it is impossible not only to maintain the notorious "social" distance - it is unrealistic to simply avoid close bodily contact with other visitors. And it was formed, as the press service of the department explained, for the same reasons as the queues that caused indignation among the Almetyevites:
- People often try to arrive early to take the queue. As part of anti-epidemic measures, one person is allowed to enter the building to each bailiff …
View this post on Instagram Post from Republic of Tatarstan (@ novosti_116) Oct 16, 2020 8:20 am PDT
Indeed, an iron door leads from the lobby, which is about two by two meters, into the ROSP premises, which is guarded by two officers in black uniforms. A fairly spacious corridor can be seen behind the door and there are really few visitors in it.
Why there are so many of them in the lobby is easy to guess: according to the UFSSP in the Republic of Tatarstan, about 500 citizens visit the Moscow and Kirovsky district offices every day. The reception of visitors is strictly limited.
"Don't go here!"
“I ended up here because I can't find any ends,” a poorly dressed middle-aged man who was waiting in line at the office window on the threshold of the Moscow and Kirovsky ROSP on Rabochaya Molodezh Street shared his misadventures with the correspondent of Realnoe Vremya. - 1000 rubles were debited from my card. On what basis, for what - it is not known. I was not on trial, I did not violate anything. I have been going for the second month in all departments - they send from one to another, and no one can explain why the money was written off. And, most importantly, they do not want to return this thousand either! Make an appointment - so they don't tell me exactly who I need to make an appointment with, so I go, upholstery thresholds.
A visitor to the Soviet ROSP on Rabochaya Molodezh Street described how she came here as to work: the late husband had a debt, shortly before his death the man paid it off, and the bailiffs did not remove the arrest from the property. The bailiffs are changing, but things are not moving, she says:
“And it’s impossible to complain about the inaction of the bailiffs, for example, to the prosecutor’s office,” the woman said. - They ask: where is the evidence that you applied to the ROSP? And they are not. I wrote letters, attached copies of documents. But the appeal is taken in the office - and they do not give any document in their hands that it has been accepted. And I received no answers to any letter.
One of the entrepreneurs said that when he came to the reception by appointment to the bailiff-executor of the Soviet ROSP (the name of the bailiff Realnoe Vremya told his management), he in a rude form, addressing the middle-aged man to "you", pointed to the door: not to the address, they say, I signed up, I had to go to another specialist.
- Only here in the department there is a staff turnover, bailiffs change like gloves, and it is almost impossible to get through to the department and clarify who should be contacted at the moment, - the unfortunate visitor finished his story.
Since the beginning of the work of the electronic record, 17 thousand Tatarstan residents have used this opportunity, according to the UFSSP in the Republic of Tatarstan. Photo: gosuslugi-official.help
Better by appointment?
- In the Moscow ROSP of the city of Kazan, the reception of citizens is carried out on Tuesday from 9.00 to 13.00 and on Thursday from 13.00 to 18.00. In the Kirov Regional Department of the Federal Security Service of the city of Kazan - on Wednesday from 13.00 to 18.00 and on Friday from 9.00 to 13.00, they report to the UFSSP and clarify that you can pre-register for an appointment with "your" bailiff or the officer on duty - and skip the line.
Since the beginning of the work of the electronic record, 17 thousand Tatarstan residents have used this opportunity, according to the UFSSP in the Republic of Tatarstan.
- On issues requiring a prompt solution (lifting the arrest from funds, reducing the amount of deductions from income, lifting the prohibition on registering property, calculating alimony arrears), reception is also carried out daily by the bailiff on duty, - reported to Realnoe Vremya in the Federal Bailiff Service of the Republic of Tatarstan.
Only for many citizens, pre-registration is not an option, and here's why.
Recording on the website of the UFSSP in the Republic of Tatarstan is not carried out like in other departments, where you can immediately see the calendar and free "windows". Here, having requested from a potential visitor all his ins and outs and consent to the processing of personal data, they send him an e-mail with an uncontested time. Or, if a person requested a convenient appointment time, they offer to wait for the message - they wrote it down, did not write it down …
And it's not a fact that they will write down on the chosen day and hour. But things are not waiting: someone needs to urgently remove the arrest from the property, someone needs to find out why his card was "zeroed", leaving no money for life until the next payday. So the citizens are coming in the hope of speeding up the case without making an appointment - in a live queue. And there - an ambush … And not only in the Moscow and Kirovsky ROSP, but also in the Soviet, and in the Volga. Reception is organized everywhere on the same principle.
Complaints about the pandemonium and crush at receptions have been going on for a long time, since last year, and many problems have not been resolved. Photo: youtube.com
"Many people work slowly"
While the bailiffs have only two reception days, Kazan residents are forced to queue for hours every week. Moreover, complaints about crowds and crowds at receptions have been going on for a long time, since last year, and many problems have not been resolved. "The queue is already on the street," Alsu Saparbayeva, a visitor to the Privolzhsky Regional Industrial and Industrial Association, complained on June 30.
"A lot of people, they work slowly," Oksana wrote on December 19, 2019 in a review of the work of the Aircraft Building ROSP (in her favor, the bailiffs collect alimony for the child). - In order to get a certificate about alimony, come write a statement, come take it on another day … For the sake of information, you skate for almost a week … In general, they don't think about people."
In the same department, according to citizens, they twice lost documents confirming the payment of a 1,000-ruble fine, they forgot to send information to the Ministry of Internal Affairs about the cancellation of a document suspending registration actions with property.
“The bailiff has seized a car that has not belonged to the debtor for 3 years,” wrote Vladimir P. on August 5, a response to the work of the Soviet ROSP. “If you get through to them, it’s useless. The base doesn’t work, then we’ll take it off today. 1, For 5 months I called and wrote to the post office - everything is useless. I solved the issue through the prosecutor's office."
And on September 29, Alexander Ilyin complained that he suffered from the ban on registration actions with the car, although the ban concerned "a man who owned 14 years ago."
Citizens complained about the huge queues to the Kazan bailiffs a year, or two, and three years ago. Photo: evening-kazan.ru
It is noteworthy that citizens complained about the huge queues to the Kazan bailiffs a year, or two, and three years ago. “Reception at the bailiff twice a week, Tuesday before lunchtime and on Thursday from 13.00,” wrote Venera D. in May 2017, “People came and signed up on a piece of paper in the morning. I arrived on Thursday at 13.20 and was 58th !!! After that, another 20 people came up without an appointment. " Reception lasted until 18.00, the author of the review did not get to the bailiff.
There are many industries - few bailiffs
A source in the department told Realnoe Vremya that the queues are the result of a shortage of personnel. There are many enforcement proceedings, few bailiffs, so they are "sewn up". Recently, the department underwent a reorganization, and in accordance with the new requirements, the requirements for the state of health of employees of the UFSSP were tightened. Many workers did not undergo medical examinations, and the shortage of personnel became even more acute.
- In the Moscow and Kirovsky district offices of bailiffs of the city of Kazan, in which the largest number of enforcement proceedings and incoming appeals are concentrated in order to optimize the work, the schedule of reception of citizens has been updated, - the press service of the UFSSP in the Republic of Tatarstan reported.
However, according to this scheme - one day a week from nine to one and one day from one to six - the Soviet ROSP worked 3 years ago, but did not get rid of queues. It turns out that there is little hope of the effect of such optimization in the fight against queues.
As for other claims of visitors, it was recommended that they "apply to the Federal Bailiff Service of Russia in the Republic of Tatarstan, where they are ready to consider and sort them out on each case."
PS: After the article was published, the UFSSP in the Republic of Tatarstan gave detailed explanations of the situation. Realnoe Vremya gives the full comment of the service:
“The queues appear only before the reception and at the very beginning of the reception of citizens. As people often try to arrive in advance to take the queue. After half an hour, it dissipates. We urge citizens to give preference to electronic registration and arrive at the appointed time.
In order to minimize the occurrence of branch queues, in which the largest number of enforcement proceedings and incoming appeals are concentrated, the reception schedule has been changed. In the Moscow ROSP of Kazan, the reception of citizens is carried out on Tuesday from 9.00 to 13.00 and on Thursday from 13.00 to 18.00. In the Kirovsky District Department of Industrial and Trade in Kazan - on Wednesday from 13.00. until 18.00 and on Friday from 9.00 to 13.00. The work is organized in the same way in the Nizhnekamsk branches.
The Soviet ROSP was significantly reorganized back in 2018, in order to optimize and minimize queues, it was divided into two departments. Currently, the offices of bailiffs in the Soviet district are located at different addresses:
- department of bailiffs 1 - st. Working youth, 9, - department of bailiffs 2 - st. Novo-Azinskaya, 43. The bailiff's office 2 was opened in a new comfortable building with the participation of the First Deputy Prime Minister of the Republic of Tatarstan Rustam Nigmatullin.
Making an appointment in advance allows you to arrive at the appointed time and save your own time. After filling out the electronic registration form and selecting the "Make an appointment" tab, it is recommended to select the desired date, otherwise the system determines the free time automatically. Further, a copy of the confirmation coupon will be sent to the specified email address. Before being accepted on the spot, you must present your passport and confirmation coupon. For socially significant issues that require prompt solutions: removing the arrest from funds, reducing the amount of deductions from income, lifting the ban on registering property, calculating alimony arrears, you can apply on any weekday. Even if a person came without a record on the issue of lifting the restriction, he will not be deployed."